Cookies

This policy sets out how Volvo Car Financial Services UK Ltd what cookies are and how we use them.

You can manage which types of cookie this website stores using the button below:

What are cookies?

Cookies are small pieces of text sent to your web browser by websites you visit. A cookie file is stored in your web browser and allows us or a third-party to recognise you and make your next visit easier and more useful to you.

Why are cookies essential to how customers use the Volvo Car Financial Services UK Ltd website?

This website, along with many others, uses cookies. Cookies let users navigate around sites and (where appropriate) let us tailor the content to fit the needs of our site's visitors. Without cookies enabled we can't guarantee that the website and your experience of it are as we intend it to be.

Types of cookies

The length of time a cookie stays on your device depends on its type. We use two types of cookies on our website:

• Session cookies are temporary cookies which only exist during the time you use the website (or more strictly, until you close the browser after using the website). Session cookies help our websites remember what you chose on the previous page, avoiding the need to re-enter information.
• Persistent cookies stay on your device after you’ve visited our website. For example, if you tick the 'Got it' button on the pop-up warning about cookies, a persistent cookie will be used so that you won't be shown the warning next time you visit the site.

Tracking technologies in our emails

As well as the cookies we use on our website, we use web beacons and link tracking in emails. Using both technologies means we can try to improve the emails we send you.

Web beacons help us understand whether you've opened an email, what time and date that was, how often you re-open it, what sort of device and software you used and your IP address.

Link tracking helps us understand who has clicked through from an email to visit our website. We use a unique link in each email, so when you click on one of these links you are first redirected to our mailing company server, which logs the click, before arriving at the relevant page on our website.

Don't want tracking technologies in email?

If you don't want to accept tracking technologies, you can choose to:

• Not open any of our emails
• Avoid clicking any links if you've opened an email, or
• Set your browser security settings to block all cookies.

How does Volvo Car Financial Services UK Ltd use cookies?

Here are some examples of how we use cookies:

• To track your progress when completing online forms so we can present the pages to you in the correct sequence.
• Our web analytics services use cookies so we can see how visitors reach our site and the path they take through it. This helps us improve our service to you. We use Google Analytics to help us understand how to improve our site, what our most popular content is, and where we have issues that need fixing. You can read more about Google Analytics use of cookies on their Safeguarding your data page.
• Some of our pages contain videos hosted by Vimeo. Vimeo uses cookies to remember your preferences and to improve their service. You can read more about Vimeo's use of cookies on their cookie policy page

How to control and delete cookies

Cookies help you get the most out of our website. You can however set up your browser to delete or refuse some or all of them, or to notify you when you are sent a cookie and therefore choose whether or not to accept it. You may also delete or refuse, some or all of the cookies, on our website at anytime. Please remember, if you do delete some or all your cookies, some features on our website, such as remembering your username, may not work and your experience on our website may be affected. Unless you've adjusted your browser settings so that they'll delete or refuse cookies, cookies will be issued or reissued when you log on to our website. If you do decide to delete or refuse cookies but subsequently decide that you would in fact like to allow cookies, you should adjust your browser settings and continue using our website. Cookies will then be sent to and from our website.

If your computer is shared with others, you should either set your browser to refuse cookies before accessing our website or clear cookies stored by the browser every time you close your browser to avoid your email address or other details being displayed in the log on field to a subsequent user of our website.

For your convenience we've provided links to the cookie management page for the most popular web browsers:

• Chrome (Opens in a new window)
• Internet Explorer (Opens in a new window)
• Edge (Opens in a new window)
• Firefox (Opens in a new window)
• Safari (Opens in a new window)
• Opera (Opens in a new window)

To learn about controlling cookies on the browser of your mobile device please refer to your handset manual.

Details of the cookies we use

The tables below describe the cookies set against the vcfsuk.co.uk domain, for details of third-party cookies stored against other domains while using our site, please refer to the third party's own policy listed above

Essential cookies

These cookies are essential for the running of our website.

We would recommend this type of cookie is not disabled for the following reasons:

• they allow us to remember your cookie preferences;
• prevent malicious sites; and
• they allow us to see if something isn't working properly, so we can fix it quickly.

The table below details the experience and insight cookies that we use and how you can manage them.

Experience and insight cookies

These cookies help us to make sure you have the best possible experience on our website:

• they help us to make the website easier to use and help you find what you need more easily;
• they help us to test and improve the content you see; and
• they help us to improve the usability of the website and identify areas of improvement

The table below details the experience and insight cookies that we use and how you can manage them

Additional information

To find out more about cookies you can visit ICO.org.uk

Accessibility

Our website is designed to be as accessible as possible

• We make sure that navigation through the site works in a consistent way
• We use standard web fonts and large font sizes to make it easy to read
• We never use colour as the only way to convey information

You can change the website's text size and font type using your internet browser

If you find that the words on our websites are too small, or difficult to read because of the font they're in, you can change them. How you do this depends on which browser you're using.

• For Internet Explorer: open 'Tools', choose 'Internet Options', go to 'General' then 'Fonts' or 'Colours'
• For Firefox: open 'Options', choose the 'Content' tab, then 'Fonts' or 'Colours'
• For Chrome: click on the customise button to the right of the browser bar, go to 'Settings', scroll down to 'Web content' and you'll see the option to change font size

Using Adobe Acrobat

You'll need Adobe Acrobat to view and print some of our documents which are in PDF format. Adobe's website can help if you'd like to read PDF documents with a screen reader

Javascript

This site uses JavaScript for non-critical functionality. We strongly recommend that you access the site with JavaScript enabled.

Get in touch

If you have any questions or suggestions about anything to do with accessibility on this website please get in touch by phoning us on 0800 085 1541, 8.00am to 6:30pm Monday to Friday or 9.00am to 1:30pm on Saturdays.

You can also email us at customerservices@vcfsuk.co.uk

To find information relating to other browsers, visit the browser developers website.

To opt out of being tracked by Google Analytics across all websites, visit http://tools.google.com/dlpage/gaoptout

You can manage which types of cookie this website stores using the button below: